Our client seeks Quality Assurance Manager who will be responsible for executing the strategic direction during the development, deployment, maintenance and monitoring of Quality Assurance; technologies, processes, policies and program enhancements in accordance with best practice and international standards.
The QA Manager will also have impeccable communication skills backed by strategic thinking and a strong sense of ownership to assure that quality is sustained from the beginning to end of any engagement assigned.
Technology Strategy & Innovation
Assist in defining and drives the execution of the Quality Assurance Strategy.
Setup and define the Quality regulations for products, services, processes and people orientated solutions within the company.
Application of creative and analytical methods to design and enforce quality controls in order to maintain both the company and internationally aligned standards.
Enablement of cross-functional Quality Assurance teams across various company departments by the use of “crowd sourcing”
Driving a culture of zero-defect targets in the company Eco-system
Commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team.
Analysis & Planning
Conduct quarterly reviews of the test cases to assure relevance to process and industry standard
Continuously communicate with stakeholders to review the post deployment results of tests conducted
Review results and tweak test cases to better align
Automate mundane activities
Use of excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders
Managing and controlling budgets for the Quality Department.
Drive a collaborative approach with vendors and resolver groups to assure timeous feedback and delivery against promised outputs and SLA’s
Set the quality standards, control frameworks and scope of the test
Define the technical test cases & output tolerances required to achieve the desired outcomes
Identifies and sets appropriate quality standards and parameters for products.
Apply the resourcing model & time estimates required to complete the end-to-end testing requirement
Ability to define the reporting content for the correct audience combined with the ability to scale the presentation of these reports to the appropriate audience.
Implementation & Execution
Functional (Black Box) testing: Deliver 100% front end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.
Non-Functional (White Box) testing: Using knowledge of the inner workings of the solution to expand on test cases and test for known outcomes
Further apply this knowledge to also test for negative expected outcomes thus assuring complete end to end functionality of the product solution per its design
Deliver Security, availability, and performance testing management in accordance to the standards defined.
Policy and Standards review (Technology Policies): All Technology policies to be reviewed and annual reviews done.
Testing Automation: Deliver against plan for automated testing, regression testing and load testing where applicable.
Communicates quality standards and parameters to QA team, product development team, and other business partners
Risk & Quality Management
Preparation and execution of audits (Internal and external).
Updating, implementing, and improving Standard Operating Procedures relating to all quality assurance processes and reviewing company policies and procedures for compliance.
Perform annual Quality Management Reviews.
Carry out quality risk assessments and assist with compiling a risk management plan within the Quality team
Security Testing: Work with the Head of Information Security Officer (ISO) to establish a program that is including but not limited to Penetration Testing, Static Code reviews and Policy adherence controls
Establish, embed, and maintain Quality Assurance standards, including continuous improvement of working processes, effective use of organization-wide approaches to goal setting, personal development planning, and motivation for a high performing team
Manage team attendance, shift rotations, time planning & overtime through clear forecasting schedules
Engaging and influencing senior colleagues to make changes/improvements based on the reporting the team is responsible for producing
Passion for questioning data/analysis so that the team is not only delivering quality, actionable output but also developing their storytelling skills
Continuously exploring ways of improving the team’s toolkit and output and a proactive mindset
Create an environment conducive to cross-functional skills transfer.
Creates a conducive environment which translates into productivity and high morale within the company delivering on key performance areas
Lead and manage the Talent Management Process within one’s department
Lead and manage the end-to-end performance management process of employees
Adhere to legislative requirements, company policies and procedures in respect of employment Health and safety practices
Manage overtime / illegal overtime of one’s department through proper planning and staff rotation inclusive of driving the time and attendance system within one’s department
Draft and execute training plans in conjunction with the Training Academy
Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction
Drive Transformation and BBB-EE initiatives to ensure sustainable alignment to the company scorecard
Act as a change management architect in periods of change to ensure continuity
Facilitate the necessary presentations, workshops or forums to ensure consistent and accurate communication is given across one’s department
Minimum Requirements: Work Experience
5 Years’ experience in a Quality Assurance Management Role.