Plans, monitors, and manages projects from initiation through to completion.
Secures required resources and uses formal processes and tools to manage resources, budgets, risks, and changes.
Strategically accountable for the end-to-end Services function of the Company.
Manage the operational activities of the area to support and contribute to the company strategic plan and long-term strategy.
Formulate business delivery strategy with others in the executive team.
Design policies that align with overall strategy while developing organizational capacity and people to benefit mission
Balanced scorecard” approach that reflect high priority objectives and including output results alongside financial and organisational input measures
Identify consistent methods to cascade customer service operations and find effective ways to ensure customer retention.
Facilitate best-practice corporate governance
Prescribe targets for the Divisional Team, set a performance measuring system that also evaluates how objectives are achieved – i.e., in terms of competencies (respectively underlying values and behaviours).
Integrate the performance measurement approach through the organization, integrating into annual performance measurement, talent development and strategy development cycles
Regular Board updates during the year and a full evaluation of performance against metrics and competencies
Fosters diversity and transformation within the team through coaching and development of talent and providing open and constructive feedback
Effectively building relationships with internal constituencies, communicate effectively within a multi-cultural environment to ensure fairness and transparency
Participate in customer service implementation and service management through the implementation of technology solutions.
Manage large multifaceted projects to ensure on-time completion according to specifications and within budget
Manage contracts and relations with customers, vendors, partners, and other stakeholders.
Manage team resource needs and trade-offs, lead a respectful team dynamic to ensure a healthy work/life balance
Evaluate risk and lead quality assurance efforts.
Oversee expenses and budgeting to help the organisation optimize costs and benefits.
National Diploma / Degree in Business Studies or Related
Matric (Senior Certificate)
Valid SA Drivers’ License
3 -5 years Knowledge and experience in a Senior Managerial role in the services industry (International exposure advantageous)
MS Word, MS Excel, MS Powerpoint, MS Project & MS Outlook (Intermediate skill level),
Knowledge of OHS Act, ISO 9001 Quality Management & Risk Management Systems